Frequently Asked Questions

StillHere Care is a nonprofit mental health support organization that provides bilingual (Arabic & English) resources, peer support, and community programs. We believe everyone deserves access to compassionate mental health support regardless of language or background.

No. We provide peer support, educational resources, and referrals, but we are not a substitute for professional mental health treatment. If you need clinical support, we can help connect you with licensed professionals in your area.

All of our resources, peer support, and programs are completely free. StillHere Care is funded through donations and volunteer contributions.

Anyone. Our services are open to all people regardless of age, nationality, religion, or background. We primarily serve Arabic and English speaking communities but welcome everyone.

Absolutely. We take privacy very seriously. Any information shared through our platform or with our volunteers is kept strictly confidential. We never share personal information with third parties.

You can reach out through our contact form or email us at contact@stillherecare.org. We will connect you with a trained peer listener who can provide support via chat or voice, based on your preference.

If you are in immediate danger, please call your local emergency services. You can also call a crisis hotline — in Saudi Arabia: 920033360, internationally visit befrienders.org for a hotline in your country. Our Resources page has a full list of crisis numbers.

Yes! All of our resources are available in both Arabic and English. Our peer listeners include Arabic speakers, and you can request Arabic-language support at any time.

We aim to respond to all messages within 48 hours. For urgent needs, please reach out to a crisis hotline for immediate support. Peer listener sessions are scheduled based on availability.

No professional experience is required. We provide comprehensive training in active listening, mental health first aid, and boundary setting. All you need is empathy, reliability, and a genuine desire to help.

We ask for a minimum commitment of 2-4 hours per week for at least 3 months. Schedules are flexible, and we work with your availability.

Peer listeners complete a structured training program that covers active listening skills, crisis recognition and response, cultural sensitivity, self-care, and ethical boundaries. Ongoing supervision and support are provided.